Here is another one of the horror stories from last week.
This domain (raditha.com stopped resolving all of a sudden. After some investigation, I tracked this down to a problem at godaddy. The dns record had apparently been deleted (as indicated by dig and nslookup).
; <<>> DiG 9.2.1 <<>> raditha.com ;; global options: printcmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 6742 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0 ;; QUESTION SECTION: ;raditha.com. IN A ;; AUTHORITY SECTION: com. 7270 IN SOA a.gtld-servers.net. nstld.verisign-grs.com. 1141087291 1800 900 604800 900 ;; Query time: 0 msec ;; SERVER: 184.108.40.206#53(220.127.116.11) ;; WHEN: Tue Feb 28 09:20:25 2006 ;; MSG SIZE rcvd: 102
After being put on hold for more than 5 minutes the customer support representative who answered the phone, insisted the problem was with the DNS server. I had to explain to him (name is Don, he refused to give his last name, I can understand why) what these dig and nslookup results mean.
Obviously you will exepct that a customer support staffer at an organization such as goaddy should be aware of these things. I can't make up my mind what's worse, godaddy or google adwords support.
After being on hold for another five minutes the same person informs me that the problem has been identified and fixed. Yet he would not tell me what the problem was. After inisisting that he explain the problem I was placed on hold for another five minutes. This time he came back with an explaination which he claimed he himself did not understand. Obviously he could not explain things clearly to me.
All in all I had to spend about 30 minutes on the phone. Even after all that it took another 18 hours for the domain to be fully active. Needless to say, I am extremely disapointed with their service and now I am transferring my domains one by one to Webquarry